Privacy Policy

1. Who We Are

NJ Home Solutions ("we", "us", "our") is a property maintenance and renovation company based at 8 Carna Dr, Glasgow, G44 5BB. We can be contacted by phone at 07825 625 056 or via our website contact form.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

2. Data We Collect

We may collect the following personal information:

• Identity data: your name
• Contact data: phone number, email address, and postal address
• Enquiry data: details of work you require, messages sent via our contact form or WhatsApp
• Technical data: IP address, browser type, and usage data collected via cookies
• Marketing data: your preferences regarding receiving communications from us

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotations
• Schedule and deliver services you have requested
• Send follow-up communications related to completed work
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your data under the following lawful bases as defined by UK GDPR:

• Contractual necessity — to fulfil a service contract or take steps at your request before entering a contract
• Legitimate interests — to respond to enquiries and manage our business operations
• Consent — for any optional marketing communications (which you may withdraw at any time)
• Legal obligation — to comply with applicable law

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g., email or scheduling tools) strictly for the purpose of delivering our services. All third parties are contractually required to keep your data secure and use it only as instructed.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes it was collected. Enquiry data is typically retained for up to 2 years, and records relating to completed work for up to 7 years for accounting and legal compliance purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (the "right to be forgotten")
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at 07825 625 056. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience. Please refer to our Cookie Policy for full details on the cookies we use and how to manage them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.